What should I do if my password reset token is showing as invalid in a digital currency platform?
Monisha GowdaDec 26, 2021 · 3 years ago1 answers
I am trying to reset my password on a digital currency platform, but when I enter the reset token that was sent to my email, it shows as invalid. What should I do now?
1 answers
- Dec 26, 2021 · 3 years agoIf your password reset token is showing as invalid, it can be frustrating. Here's what you can do: 1. Check the token expiration: Password reset tokens usually have an expiration time. Make sure you are using the token within the specified time frame. If the token has expired, you will need to request a new one. 2. Clear your cache and cookies: Sometimes, stored data in your browser can cause issues with token validation. Clear your browser cache and cookies and try again. 3. Reach out to customer support: If the token is still not working, it's time to contact the customer support team of the digital currency platform. They will be able to investigate the issue and provide you with a solution. Remember, it's important to keep your account secure. If you suspect any unauthorized access, change your password immediately and enable two-factor authentication for added security.
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