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What should I do if my Ledger Nano X only works when plugged in?

avatarManuel DomínguezMar 18, 2022 · 3 years ago3 answers

I recently purchased a Ledger Nano X and noticed that it only functions properly when it's connected to a power source. As soon as I unplug it, the device shuts down. What could be causing this issue and how can I fix it?

What should I do if my Ledger Nano X only works when plugged in?
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3 answers

  • avatarMar 18, 2022 · 3 years ago
    It sounds like your Ledger Nano X might have a battery issue. Try resetting the device by holding down the button on the device for 10 seconds until the Ledger logo appears. If that doesn't work, make sure you're using the original USB cable that came with the device. If the problem persists, reach out to Ledger's customer support for further assistance.
  • avatarMar 18, 2022 · 3 years ago
    This could be a power management setting on your computer. Check your computer's power settings and make sure it's not set to turn off USB devices when idle. Additionally, try connecting your Ledger Nano X to a different USB port or a different computer to see if the issue persists.
  • avatarMar 18, 2022 · 3 years ago
    I had a similar issue with my Ledger Nano X, and I found that updating the firmware solved the problem. You can download the latest firmware from Ledger's official website and follow the instructions to update your device. If you're not comfortable doing it yourself, you can take it to a professional or contact Ledger's customer support for assistance.

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