What are the steps to file a claim with Celsius if my cryptocurrency is hacked?

3 answers

• Dec 27, 2021 · 3 years ago
  Certainly! If your cryptocurrency is hacked while stored with Celsius, follow these steps to file a claim: 1. Contact Celsius Support: Reach out to Celsius customer support immediately to report the incident. Provide them with all the necessary details, such as the type of cryptocurrency, the amount stolen, and any relevant transaction information. 2. Provide Evidence: Gather any evidence you have regarding the hack, such as screenshots, transaction records, or any other relevant information. This will help support your claim and expedite the investigation process. 3. Cooperate with Celsius: Work closely with Celsius's security team to provide any additional information or assistance they may require. They will guide you through the process and keep you updated on the progress of your claim. 4. Follow the Investigation: Celsius will conduct an investigation into the incident to determine the cause and extent of the hack. They will keep you informed throughout the investigation and provide updates on the status of your claim. 5. Resolution and Compensation: Once the investigation is complete, Celsius will work towards resolving the issue and compensating you for any losses incurred. The resolution may involve reimbursing the stolen funds or taking appropriate actions to secure your account. Remember, it's crucial to act quickly and provide all the necessary information to Celsius to ensure a smooth and efficient claim process.
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• Dec 27, 2021 · 3 years ago
  Oh no! If your cryptocurrency gets hacked while using Celsius, don't panic. Here's what you should do: 1. Contact Celsius Support: Reach out to Celsius customer support immediately and report the hack. They have a dedicated team to handle such incidents and will guide you through the process. 2. Provide Details: Be prepared to provide all the necessary details, such as the type of cryptocurrency, the amount stolen, and any relevant transaction information. The more information you can provide, the better they can assist you. 3. Follow Instructions: Follow any instructions given by Celsius support. They may ask you to provide additional evidence or take certain actions to secure your account. 4. Stay Updated: Stay in touch with Celsius support and stay updated on the progress of your claim. They will keep you informed about any developments or resolutions. 5. Be Patient: Resolving a hack can take time, so be patient throughout the process. Celsius will work diligently to investigate the incident and provide a resolution. Remember, it's essential to take immediate action and report the hack as soon as possible to increase the chances of recovering your funds.
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• Dec 27, 2021 · 3 years ago
  As a representative of BYDFi, I can provide you with the steps to file a claim with Celsius if your cryptocurrency is hacked: 1. Contact Celsius Support: Reach out to Celsius customer support immediately and inform them about the hack. They will guide you through the process and provide you with the necessary instructions. 2. Provide Documentation: Prepare any relevant documentation, such as transaction records, screenshots, or any other evidence related to the hack. This will help support your claim and expedite the investigation. 3. Cooperate with Celsius: Work closely with Celsius's security team and provide them with any additional information or assistance they require. This will help them in their investigation and ensure a smooth claim process. 4. Stay Informed: Stay updated on the progress of your claim by regularly communicating with Celsius support. They will keep you informed about any developments or resolutions. 5. Be Patient: Resolving a hack can take time, so it's important to remain patient throughout the process. Celsius will work diligently to investigate the incident and provide a resolution. Remember, it's crucial to act quickly and provide all the necessary information to Celsius to ensure a smooth and efficient claim process.
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