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How can I resolve the issue of crypto.com not sending verification code?

avatarHAMID WIJANARKODec 27, 2021 · 3 years ago3 answers

I'm having trouble receiving the verification code from crypto.com. Whenever I try to sign up or log in, I don't receive the code via email or SMS. How can I fix this issue?

How can I resolve the issue of crypto.com not sending verification code?

3 answers

  • avatarDec 27, 2021 · 3 years ago
    One possible solution is to check your spam or junk folder in your email account. Sometimes, the verification code emails might end up there. If you find the email in the spam folder, make sure to mark it as 'not spam' to prevent future emails from being filtered out. Additionally, you can try adding crypto.com to your email whitelist to ensure that their emails are not blocked by your email provider's filters.
  • avatarDec 27, 2021 · 3 years ago
    Another solution is to try using a different email address or phone number for verification. Sometimes, there might be issues with specific email providers or phone carriers that prevent the delivery of the verification code. By using a different email address or phone number, you can bypass any potential issues with your current contact information.
  • avatarDec 27, 2021 · 3 years ago
    If you're still unable to receive the verification code, you can reach out to crypto.com's customer support for assistance. They have a dedicated support team that can help troubleshoot and resolve issues related to verification codes. You can contact them through their website or app, and they should be able to provide further guidance and assistance in resolving the issue.