common-close-0
BYDFi
Trade wherever you are!

How can I fix my 2FA issue on my cryptocurrency exchange account?

avatarRezby SnggacalaDec 28, 2021 · 3 years ago3 answers

I'm having trouble with my 2FA on my cryptocurrency exchange account. How can I fix this issue? I've tried entering the code multiple times, but it keeps saying it's invalid. What should I do?

How can I fix my 2FA issue on my cryptocurrency exchange account?

3 answers

  • avatarDec 28, 2021 · 3 years ago
    One possible solution is to make sure that the time on your device is synced correctly. If the time is not accurate, it can cause the 2FA code to be invalid. You can try syncing your device's time with an internet time server and then try entering the code again.
  • avatarDec 28, 2021 · 3 years ago
    Another solution is to check if you have any backup codes or alternative methods of authentication. Some cryptocurrency exchanges provide backup codes or alternative methods, such as email or phone verification, in case you have trouble with your 2FA. You can try using those methods to access your account and then reset your 2FA settings.
  • avatarDec 28, 2021 · 3 years ago
    If you're still unable to fix the 2FA issue on your cryptocurrency exchange account, you may need to contact the customer support of the exchange. They will be able to assist you further and help you regain access to your account. Make sure to provide them with all the necessary information and proof of ownership to expedite the process. Remember to stay patient and follow their instructions carefully.