How can I ensure that my cryptocurrency customer support system notifies users before closing their tickets?

3 answers

• Dec 27, 2021 · 3 years ago
  One way to ensure that your cryptocurrency customer support system notifies users before closing their tickets is to implement an automated email notification system. This system can send users a reminder email a certain number of days before their ticket is scheduled to be closed. This will give users a chance to respond or provide any additional information before their ticket is closed.
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• Dec 27, 2021 · 3 years ago
  To make sure your cryptocurrency customer support system notifies users before closing their tickets, you can also implement a notification feature within your platform. This feature can send users a pop-up notification or an in-app message when their ticket is nearing its closure date. This way, users will be aware of the impending closure and can take necessary actions to prevent it.
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• Dec 27, 2021 · 3 years ago
  At BYDFi, we understand the importance of keeping users informed about their ticket status. To ensure that our customer support system notifies users before closing their tickets, we have implemented a multi-channel notification system. This system sends users email notifications, in-app messages, and SMS alerts before their tickets are closed. This proactive approach has significantly improved our customer satisfaction and reduced the number of closed tickets without user response.
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